TCF Training for professionals

Treating Customers Fairly training material

The TCF training material includes:

• 3 short lessons on the TCF principles and outcomes;
• 1 assessment to test your knowledge,
• Course notes available for download,

Additional Resources:

For more information on the course structure, outline, and assessment strategies, we invite you to have a look at the following resources.

To enrol for this course simply click to enrol, or view our step by step guide for assistance

Let's connect

For more information send us an e-mail and we'll happily assist.

© 2021 Azandi

A quick easy course to help you improve your customer service.

Going back to basics, this course serves as a brilliant refresher on what customer service is all about.

© 2019 Azandi

In a busy world with ever-increasing demands on your time, every professional appreciates a well-structured e-mail.

Follow these 6 e-mailing rules to help you communicate effectively, receive better responses and cut down on time spent facilitating e-mail conversations.

© 2019 Azandi

Ace your interview with this short and easy guide, comprising timeless techniques to ensure you stand out from your competitors. 

Your dream job is an interview away.

© 2019 Azandi

In line with regulations during the COVID-19 pandemic, companies are required to:

1. Ensure additional training requirements are implemented 
2. Training is logged on workplace skills plans
3. Attendance registers are kept

This course contains various resources, including lessons on COVID-19, including how it spreads, how to protect yourself, your family, and your fellow South Africans. We've also included a few CDC posters which you can download and distribute to help create awareness.

Learners will also be issued with a Certificate of Completion as proof of compliance with the requirements listed above.

For more information remember to visit the official South African Resource Portal

Our customer care in a call centre course is for your personal and professional development and provides fun course content designed to help you think, reflect and improve your own skills.

The aim of this course is to give you a wide range of foundational principals that will help you succeed in a call centre environment.

© 2017 Azandi

Become an Excel guru with this online excel course.

Learn about the value of value added products.

Learn how to read and understand the wordings allowing you to correctly interpret the benefits and limitations provided by these value added services when combined with other products.

© 2018 Azandi

New to the insurance industry? 

No problem, complete this quick and easy course to come to grips with the terminology, application and general terms and conditions of insurance.

© 2017 Azandi

The Protection Of Personal Information Act no 4 of 2013

POPIA training for professionals

In line with the training requirements imposed in respect of the Protection Of Personal Information Act no 4 of 2013, this course aims to assist and train professionals and inform South Africans on their rights and responsibilities in terms of protecting personal information. This course aims to provide clarity on the requirements in terms of:

• The type of personal information that may be processed and shared,
• How personal information may be processed and shared,
• Who may receive personal information and whether it may be shared,
• Reasons why personal information may be processed or shared.

This course includes:

• The rights and responsibilities imposed on professionals summarised in 6 short lessons,
• 4 assessments to test your knowledge,
• A final summative assessment to prove your competence.

Additional Resources:

For more information on the course structure, outline, and assessment strategies, we invite you to have a look at the following resources.

To enrol for this course simply click to enrol, or view our step by step guide for assistance

Need help?

For more information create a New Support Ticket on our helpdesk, and one of our agents will be in contact with you.

© 2020 Azandi

Regulatory Examination for Representatives (RE5)

Regulatory Examination Preparation Course

The RE1 study material provided in this course includes:

• 99 video lessons, presented in 5 to 10-minute sessions;
• Access to over 400 questions and answers including insights on why answers were incorrect,
• Access to timed mock exams,
• Word of the day and Glossary or Terms features to help you learn complex terms.

Additional Resources:

For more information on the course structure, outline, and assessment strategies, we invite you to have a look at the following resources.

To enrol for this course simply click to enrol, or view our step by step guide for assistance

Let's connect:

For more information send us an e-mail and we'll happily assist.

Stay in the loop and be the first to know about new initiatives

© 2020 Azandi